Questions About Our Plans
An eSIM is a digital SIM card built into your phone — no physical SIM required. Just scan the QR code we email you and you're good to go.
You can choose to install your eSIM either before your flight or once you arrive in Canada. If you install it before flying, just keep mobile data turned off until you land. Once in Canada, connect to Wi-Fi, scan the QR code, and you’ll be ready to go within minutes.
After you complete your purchase, we’ll email you a QR code with step-by-step installation instructions within 24 hours of your arrival date in Canada. This ensures your eSIM is ready for activation as soon as you land.
Nope! There's no app required. Everything is done through your phone's built-in settings — quick and easy.
Follow these simple steps to check if your phone supports eSIM.
iPhone: Go to Settings > Cellular (or Mobile Data) > Add eSIM. If you see “Add eSIM” or “Add Cellular Plan,” your device is compatible.
Android (Samsung): Go to Settings > Connections > SIM card manager. If you see “Add eSIM,” your device supports it.
Alternatively you can also try the following:
- On your phone, dial *#06#.
- Look for a number labeled EID.
- If you see an EID, your phone supports eSIM. If no EID appears, the device does not support eSIM
Yes! You can use CanadianSIM as a secondary line — perfect for travelers who want to stay connected without losing access to their home number.
All our plans include:
- Unlimited calls within Canada
- Unlimited international texting
- Voicemail
- Low-cost international calling from just 2¢/min
- No activation fees
- Free eSIM
We've got you covered. Our team is just a message away — reach out via email or WhatsApp anytime, and we'll walk you through the process.
We've got you covered. Our team is just a message away — reach out via email or WhatsApp anytime, and we'll walk you through the process.
No worries! The eSIM will be installed on your phone, but it won't activate until 24 hours before your scheduled arrival — so you won't use any data before your trip.
At the moment, hotspot/tethering is not supported on our eSIM plans.
Yes! You can continue to keep your home country SIM active while using your CanadianSIM eSIM. Just make sure to turn off mobile data and roaming on your home SIM to avoid unexpected roaming charges.
We partner with Canada's leading networks to provide reliable coverage across the country. You'll be connected to the same towers used by major Canadian carriers, ensuring excellent service in urban areas and good coverage in most rural regions.
Yes! Data-based calling apps (WhatsApp, FaceTime, Messenger, iMessage) all work seamlessly using your data.